Be Wary of Suspicious Emails in the Wake of the Home Depot Security Breach

by Andrew Johnson
GreenPath Communications Manager

As home-improvement giant The Home Depot revealed that hackers stole more than 53 million customer email addresses during their security data breach, customers need to be on guard for possible email phishing scams.

Andrew_Johnson_communications_greenpathIf you receive emails from The Home Depot or other groups in the coming weeks, you need to carefully scrutinize if they are authentic or not. If you are in doubt, call the company’s customer relations department or initiate an email with your questions.

Phishing email scams will often have typos and will have a different email address than that from the inquiring retailer. Be very careful about clicking on any links in a suspicious email.

Hackers often use persuasive emails to try and fool customers into providing additional sensitive data, like social security numbers, credit card numbers and passwords, under the guise of making their account more secure.

WHAT TO DO IF YOU BECOME A VICTIM OF IDENTITY THEFT

Following up on the annoucements from The Home Depot, Target and Michael’s Arts & Crafts, a reminder from GreenPath about the steps you need to take, if you become a victim of identity theft.

1. Place a ‘fraud alert’ on your credit reports, and check your credit reports regularly through www.annualcreditreport.com. Fraud alerts can help prevent an identity thief from opening any more accounts in your name. Contact the toll-free fraud number of any of the three consumer reporting companies below or visit their websites (you only need to contact one of the three companies to place an alert on all three).

TransUnion: 1-800-680-7289; http://www.transunion.com;

Equifax: 1-800-525-6285; http://www.equifax.com

Experian: 1-888-EXPERIAN (397-3742); http://www.experian.com;

2. Close any accounts that you believe have been tampered with or opened fraudulently. Call and speak with someone in the security or fraud department of each company. Follow up in writing, and include copies (NOT originals) of supporting documents. Send your letters by certified mail, return receipt requested, so you can document what the company received and when. Keep a file of everything you send and a record of every conversation.

3. File a complaint with the Federal Trade Commission. You can do this on their website https://www.ftccomplaintassistant.gov/ or by calling the FTC’s Identity Theft Hotline 1-877-ID-THEFT (438-4338); TTY: 1-866-653-4261.  Be sure to call the Hotline to update your complaint if you have any additional information or problems.

4. File a report with your local police or the police in the community where the identity theft took place. Call and ask them if you need to file the report in person or if you can do it over the phone or on the internet.  When you file your report, bring or attach a copy of your FTC ID Theft Complaint form and any supporting documentation. Ask the officer to attach or incorporate the ID Theft Complaint into their police report.

The FTC ID Theft Complaint, along with the police report, can constitute what is known as an ‘Identity Theft Report’. This Identity Theft Report can be used to (1) permanently block fraudulent information from appearing on your credit report; (2) ensure that debts do not reappear on your credit report; (3) prevent a company from continuing to collect debts that result from identity theft; and (4) place an extended fraud alert on your credit report.

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